General

Please fill out the Booking Inquiry Form. To ensure the best quality of service we only take booking requests online. We will not be able to process bookings or provide estimates over the phone.

Earlier is always better. We recommend that you contact us as soon as you are thinking about having an event. The details don't need to be confirmed until later in the process. Depending on the venue you are interested in, there might be minimum timelines we need to be contacted by. See the individual venue pages for more details.

Once you have submitted a booking request through the online form, please allow up to 5 business days to receive a reply. Bookings are handled by the Coordinators in the order they are received. A coordinator will then work with you to place a hold, discuss event details, and build a contract and estimate. We reccomend submitting a booking request at least 2-4 weeks before the venues confirmation deadlines.

Arrangements for specialized equipment or other special rentals can be made with our Client Coordinators and Technical Director.

Yes - The Horowitz Theatre prides itself on its experienced and welcoming staff. We will schedule our staff to ensure your event is a success. Volunteers are always welcome but must be supervised and under the direction of HEC staff.

All renters require insurance. Please check with your current insurance provider, and ask about commercial liability insurance. If you do not have an insurance provider, we recommend PAL Insurance. We require commercial liability insurance for a minimum amount of $2,000,000, and the Horowitz Theatre must be named as additionally insured.

Student groups registered with the Students’ Union are already covered by our insurance. University faculties and departments must have the Head of the department sign a letter of confirmation stating that you are adequately covered for insurance purposes, and we will provide the form letter to you with your estimate and contract.

Yes. SOCAN is a tariff collected for playing copyright music at the event, it is the responsibility of the HEC to collect this fee to submit to the Music Industry Association. Re:Sound is a licencing fee mandated by the Copyright Board of Canada. Please ask your Client Coordinator for more information.

Cancellation policies vary based on venue. Please contact a Client Coordinator for specific cancellation policies for your venue of choice. 

Payments can be made via cash, credit card, cheque, or university speedcode. 


Catering

External catering is generally not permitted in our venues, however we will assess requests on a case-by-case basis. Please contact your coordinator for more information.

The larger the event, the earlier we require notice. For most events, catering orders should be submitted 14 days in advance, and final numbers are required 7 days in advance. Adjustments of up to 3% can be accomodated three days in advance.

We do offer food tastings for larger events and weddings. Please contact us for more information.

On-site service can be provided upon request, and additional staffing costs may apply. 

Gratuity and the catering handling fee will be included on your estimate.


Bar

No. All alcohol will be ordered by or provided by the HEC. The HEC is able to order in special liquor requests.

We offer a variety of bar service options including: cash bar, open (host) bar, and toonie (subsidized) bar. Drink tickets for your guests can also be pre-purchased for your event. 

No - The Horowitz Events Centre will provide ProServe certified bartenders to ensure your event is a success and follows all AGLC guidelines. We staff bartenders based on your attendance. 

This is dependant on the venue and the nature of your event. Please contact a Client Coordinator for more information.


Ticketing

For tickets purchased through ShowClix, visit the main page for the event on ShowClix and the refund policy will be listed on the page. See ShowClix's help article on refunds.

For tickets purchased directly from an organizer, please contact the organizer directly for refunds.

All ticket refunds and exchanges are at the discretion of the event organizer and the Horowitz Events Centre will defer to them.

Most public tickets can be purchased online through our Events Calendar, any and all information about tickets for an event will be located on it’s page in our Event Calendar.  In some cases, tickets will need to be purchased directly through the event organizers or other methods.

This generally means the tickets are general admission. Seats will be taken on a first come, first serve basis. You will not be able to select a specific seat when purchasing unless you require an accessible seat.

If you require an accessible or wheelchair seat please contact us directly at 780-492-4764 to purchase it directly. Please see our policies on accessible seats here for more information.

Online tickets that are not bought from ShowClix are third party and the Horowitz Events Centre does not accept liability for any fraudulent tickets or their resale pricing. No refunds or admission will be granted for fraudulent tickets purchased through a third party.

Please be aware of the risks of third party ticket scalping before purchasing.

Each person, including children and infants in arms, must have a ticket for each performance. Any patron may be required to leave if found to be disturbing other patrons.